2) In case you have not seen
the puppy or breed that you are looking for fill out our
Puppy Finder form and tell
us your needs. We will respond within 3 business days. You
should also submit your email address to be notified when
new photos are posted.
3) If you fell in love with
one of the puppies listed, send us an
with the name of the puppy and we will answer your questions
and provide our bank information. Don’t forget to
read our FAQ page to find the answer
to the most often asked questions.
4) We ship puppies at or
after eight weeks of age. If your puppy is not ready yet,
you may reserve him/her with a $300 non-refundable deposit.
We will hold the puppy until eight weeks of age (holding
any time after will require an additional $300 deposit -
non-refundable).
5) Send us your full name,
address, phone and fax number to book a flight. Don’t
forget to indicate the best day of the week to pick your
puppy up (should be a weekday).
6) All pups are FCI registered
and come with FCI pedigree. In case you wish to AKC transfer
it, make sure you request the export pedigree ($50). We
need the name and address of the new owner. Transferring
the registration over to AKC is your responsibility. You
may download the
AKC Foreign Registration form here.
7) Full payment is required
prior to shipping. Please wire the balance at least 5 business
days before the expected arrival day to make sure we receive
your payment in time. Once the flight arrangements are made
you will be informed and be able to track
your puppy through our web site.
8) Our One-year Guarantee
will be emailed to you for your acknowledgment.
9) Your puppy will be checked
out by our veterinarian and the official veterinarian at
the airport to assure that he/she is healthy and fit for
the journey. Only the required health and import documents
travel with the shipment attached to the crate. We send
the puppy’s DOB and shot records via email also.
10) You should be waiting
for the puppy at the airport at the given time. Your puppy
becomes available for pick up two hours after the arrival
time with a valid ID. There is a $20 - 30 airport handling
fee payable to the airline. Send us an email about the puppy’s
safe arrival. By our guarantee you are responsible to take
him/her to your veterinarian for shots and health check
within 48 hours.
11) We suggest giving your
puppy bottled water and gradually mixing it with tap water,
until the puppy gets used to your water. It is also recommended
to feed him/her with the same brand that he/she previously
been fed.
12) The original documents - pedigree, vaccination booklet and guarantee – will be mailed to you within four to six weeks after your puppy’s arrival. You may request to receive the papers via FedEx for a $50 charge.
13) We gladly welcome lovely
pictures and information on your puppy’s development.
